Last updated: 25 October 2026

Everything we print is made to your artwork and specification, so please check your proof carefully — it is the manufacturing standard for the order. This policy explains when a reprint or refund applies.

1. Before proof approval — free cancellation

You can change or cancel an order at no cost any time before you approve the proof. Prepress checks we perform (size, bleed, resolution) are free.

2. After approval

Once the proof is approved, production starts immediately: paper and materials are ordered and machines are scheduled for your quantity. Custom-printed goods therefore cannot be returned or cancelled for reasons such as a change of mind, a design error that was visible in the approved proof, or a colour that looks different from your uncalibrated screen (RGB vs CMYK).

3. Our mistake — free reprint or refund

If the delivered goods do not match the approved proof, you are fully covered. Examples: wrong size or material, wrong finishing (e.g. missing spot UV), low-resolution print where we approved the file, truncated or missing content, or a quantity shortage.

• Claims must reach us within 7 business days of delivery, with clear photos (and the shipping packaging if damaged in transit).
• Accepted claims get a free reprint of the affected quantity or a full or partial refund — your choice. Return shipping is paid by us when a return is needed.

4. Damage in transit

If a parcel arrives damaged, keep the packaging and take photos before unpacking — carriers require them for claims. We reissue or refund the affected part of the order.

5. How to claim

Email services@printbao.com (or WhatsApp +86 133 1297 5419) with your order number and photos. A real person reads every message and replies within one business day, Mon–Sat.

6. Refund method

Refunds are issued through the original payment channel (typically PayPal) and normally appear within a few business days, depending on the payment provider.